Refund Policy

Effective Date: 27 Feb 2023

Welcome to SitePaddle (“Website”)! By using our services, you agree to comply with and be bound by the following Refund Policy. We strive to provide the best experience for our customers, including a fair and transparent refund policy. Please read the following refund policy carefully.

1. Refund Eligibility

1.1 We offer refunds for certain products and services, subject to the terms and conditions outlined in this refund policy.

1.2 To be eligible for a refund, you must meet the specific criteria for the product or service for which you are requesting a refund.

1.3 Refund eligibility may vary depending on the type of product or service, and may be subject to additional terms and conditions as specified during the purchase process.

2. Refund Requests

2.1 All refund requests must be submitted in writing to our customer support team at admin@sitepaddle.com within 30 days of the original purchase date.

2.2 Your refund request must include the following information:

• Order number
• Reason for refund
• Supporting documentation, if applicable

2.3 We reserve the right to request additional information or documentation to verify your refund request.

2.4 We will review your refund request in accordance with our refund policy and notify you of the outcome within a reasonable timeframe.

3. Refund Process

3.1 If your refund request is approved, we will process the refund using the original payment method used for the purchase.

3.2 Refunds may be subject to processing fees, transaction fees, or other charges, which may be deducted from the refund amount.

3.3 Refunds will be issued in the original currency of the purchase, unless otherwise agreed upon by both parties.

4. Non-Refundable Items

4.1 The following items are non-refundable, unless otherwise required by applicable law:

• Downloadable digital products
• Purchase of domain and security certificates 
• Online courses, once accessed or completed
• Membership fees, unless otherwise specified

5. Changes to Refund Policy

5.1 We reserve the right to modify or update this refund policy at any time without notice.

5.2 Your continued use of our website or services after any changes to this refund policy constitutes your acceptance of the updated policy.

6. Contact Us

6.1 If you have any questions or concerns about this refund policy, please contact us at admin@sitepaddle.com.

Last updated: 7 Apr 2023